Cancellation & Refund Policy

Effective Date: 10th August 2025

1. Introduction

This Cancellation & Refund Policy (“Policy”) governs all purchases, subscriptions, and services provided by Clients Marketer (“Company”, “we”, “us”, or “our”) through our website https://clientsmarkerter.com/. This Policy is designed to ensure transparency regarding billing practices, cancellations, and refunds, and to comply with applicable payment processor requirements, including those of Stripe.

By purchasing, subscribing to, or using our services, you acknowledge that you have read, understood, and agreed to be bound by this Policy, in addition to our Terms of Service.

2. Nature of Services

Clients Marketer provides digital marketing services, including but not limited to search engine optimization (SEO), social media marketing, paid advertising management, affiliate marketing, content creation, and strategic consulting. These services are intangible, customized, and time-based in nature. As such, once services have been initiated or resources allocated, they cannot be returned, reversed, or resold. This characteristic directly impacts our cancellation and refund terms as outlined in this Policy.

3. Subscription Billing and Automatic Renewal

All applicable services are offered on a subscription basis and are billed in advance on a recurring monthly or contract-defined cycle. Payments are securely processed through Stripe or other authorized payment providers.

By subscribing to our services, you expressly authorize Clients Marketer to automatically charge your selected payment method at the beginning of each billing cycle. Your subscription will continue to renew automatically unless and until you cancel it in accordance with this Policy. You are responsible for ensuring that your billing information remains accurate and up to date at all times.

4. Cancellation Policy

4.1 General Cancellation Terms

You may cancel your subscription at any time by submitting a written cancellation request. Requests can be made by emailing support@clientsmarketer.com, through the contact form available on our website, or via your order dashboard or chat support area where applicable.

To prevent being charged for the next billing cycle, cancellation requests must be submitted at least forty-eight (48) hours prior to your scheduled renewal date. This notice period allows sufficient time for processing and ensures compliance with billing system requirements.

If a cancellation request is received after this deadline, the upcoming billing cycle will still be charged, and your subscription will remain active until the end of that billing period. No exceptions will be made for late requests.

4.2 No Retroactive Cancellations

All cancellations are prospective in nature. Once a payment has been successfully processed, it cannot be canceled or reversed. Requests to apply cancellations retroactively or to refund past charges will not be accepted under any circumstances.

4.3 Minimum Commitment Agreements

Certain services may require a minimum commitment period, such as multi-month marketing campaigns. By subscribing to such services, you agree to fulfill the full duration of the agreed term. Early termination may result in the remaining balance becoming immediately due or the application of an early termination fee, as specified in your service agreement.

4.4 Project-Based Services

For one-time or custom project services, cancellation requests submitted prior to the commencement of work may be eligible for a partial refund, subject to administrative and processing costs. However, once work has begun, all payments become non-refundable. If a project is terminated after initiation, you will be responsible for payment proportional to the work completed up to the date of cancellation.

5. Refund Policy

5.1 General Refund Terms

Due to the nature of digital marketing services, all payments are generally non-refundable once services have commenced. A service is considered to have commenced once onboarding has started, strategy development has begun, resources have been allocated, or any deliverables have been created or shared.

Because these services involve time, expertise, and labor that cannot be reclaimed, refunds are not provided for completed or partially completed work.

5.2 No Prorated Refunds

Clients Marketer does not offer prorated or partial refunds for unused time within a billing cycle. Once a billing cycle has started, the full fee for that period is considered earned, regardless of the level of service usage.

5.3 Limited First-Time Client Consideration

At our sole discretion, we may consider a limited refund request from first-time clients if submitted within seven (7) days of the initial purchase, provided that minimal work has been performed and no substantial deliverables have been provided. Approval of such requests is not guaranteed and will be evaluated on a case-by-case basis.

5.4 Non-Refundable Fees and Expenses

Certain costs are strictly non-refundable under all circumstances. These include, but are not limited to, third-party expenses such as advertising spend (e.g., Google Ads, Meta Ads), software subscriptions, licensing fees, influencer payments, domain registrations, hosting services, and any external vendor or platform costs incurred on your behalf.

6. Failed Payments and Service Suspension

If a payment attempt fails, we reserve the right to retry the transaction using the payment method on file. In the event of continued payment failure, your services may be temporarily suspended or permanently terminated until payment is successfully completed.

Clients Marketer shall not be held responsible for any loss of performance, campaign interruption, or data issues resulting from service suspension due to failed or delayed payments.

7. Disputes and Chargebacks

You agree to contact us directly via support@clientsmarketer.com, the website contact form, or your order chat area before initiating any dispute or chargeback with your payment provider.

If a chargeback is initiated without prior communication, we reserve the right to immediately suspend or terminate your services. We will also provide the payment processor, including Stripe, with all relevant evidence to dispute the claim. This may include records of service delivery, communication history, account activity, and proof of agreement to this Policy.

Fraudulent or abusive chargebacks may result in permanent account suspension and potential legal action where applicable.

8. Client Responsibilities

You acknowledge that successful delivery of services depends on your cooperation. Refunds or disputes may be denied if delays or dissatisfaction arise from your failure to provide required access, information, approvals, or timely communication.

Clients are also responsible for adhering to all applicable platform policies (such as Google Ads or Meta Ads policies). Any violations that impact performance or service delivery do not qualify for refunds.

9. Data Retention and Access Upon Cancellation

Upon cancellation or termination of services, access to associated tools, dashboards, and platforms may be restricted or revoked. While we may provide final deliverables upon request where applicable, we do not guarantee long-term storage or retention of your data after service termination.

It is your responsibility to request and download any relevant data or materials before the end of your active service period.

10. Modifications to This Policy

Clients Marketer reserves the right to update or modify this Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our services following such updates constitutes your acceptance of the revised Policy.

11. Contact Information

If you have any questions regarding this Policy or wish to submit a cancellation or refund request, you may contact us through any of the following methods:

• Email: support@clientsmarketer.com

• Website: https://clientsmarkerter.com/

• Contact Form: Available on our website

• Order Support Chat: Accessible within your account or order dashboard